Getting started#
Do I need to install anything? No. IVQA is used in a browser at app.ivqa.org. Verifiers only need a phone camera.
Can a company and an institution share one account? No. An account has one profile — institution or company — with its own vocabulary and menus. Create separate accounts if you run both.
People#
How do I import students or employees? Go to Students or Employees, download the Template, fill it in and use Import. Student imports run in three steps (upload, map fields, import) with validation. See Import students and Import employees.
Why can't I select a student when creating a document? The student is Pending. Validate them on QR Codes students (Generate QR & Submit). See Validate a student.
Can I set the UID myself? No. Student and employee UIDs are generated by IVQA and cannot be typed or imported.
Documents and verification#
Why does the verification page say NOT FOUND? The document is probably still a draft. Drafts have no public existence. Open it with Continue editing and save. See Invalid or not found.
Why did my student document expire after three months? Template-generated student documents are valid for 3 months — a fixed rule. Issue a new document when a current one is needed. See Expiration.
I edited a student's name. Why does the verification page still show the old one? Documents copy the holder's identity at issuance. Issue a new document and revoke the old one.
Can I reuse a QR code for a new version of a document? No. Every issuance has its own public ID and QR code. Download the existing PDF to reprint the same document; create a new document for a new version. See Regenerate, reprint or renew.
What is the difference between revoking a student and revoking a document? Revoking a student stops new documents and marks their registry status; documents already issued keep their own status. Revoke credentials from Status & Revocations to withdraw them. See Revoke a credential.
Where are the documents created from Google Docs or Word? Documents issued by the add-ons verify normally and are managed from Status & Revocations, but they are not listed in the Student documents / Employee documents panels. See Add-ons and integrations.
Does the verification page show the PDF? No. It shows the status and the credential details only.
Access and roles#
Why don't I see Subscription (or Users & Roles)? They require the Owner role (Subscription) or the manage users permission (Users & Roles). See Administrators and roles.
Why am I getting a "403 Forbidden" error when submitting a form? A 403 usually indicates a security validation issue (CSRF). Ensure cookies are enabled, refresh the page, and try again.
I lost my API token. Tokens are shown once. Revoke it in Settings → API Tokens and create a new one.
Billing#
How is usage counted? By number of students (institutions) or employees (companies) in the directory, compared with the plan's capacity. See Billing and subscription.
Can I pay by bank transfer? Yes — submit the transfer reference and upload the proof from the Subscription page; the plan is activated after review.