IVQA

Support

Answers to frequent questions, fixes for common problems, and the ways to reach the IVQA team when you need help.

Overview

Frequently Asked QuestionsQuick answers to the questions institutions and companies ask most about IVQA — students, documents, QR codes, statuses, roles and billing.TroubleshootingFixes for common problems in the IVQA dashboard — sign-in, 403 errors on forms, greyed-out students, file limits, import errors, plan limits and payment issues.Submit a RequestHow to send a support request to the IVQA team and what to include so it can be resolved quickly.Contact SupportThe channels available to contact the IVQA team — the contact page, the dashboard Support page and email.System StatusHow to check whether IVQA services are reachable, and what to do during an incident. IVQA does not operate a public status page today.