This article explains how to contact the IVQA team.

A. Ways to reach us#

  • Use the contact form at ivqa.org/contact

  • In your dashboard, go to Support and click Email Support. The email is addressed to support@ivqa.tech with your organization's name in the subject

B. What to include#

  • Your organization name, and whether it is an institution or a company account

  • The page you were on, for example Student documents or Status & Revocations

  • The public ID of the document (IVQA-DOC-…, IVQA-CER-…) or the person's UID

  • The exact error message and a screenshot

  • What you expected to happen

Note: Never send passwords, API tokens or personal documents of students or employees. IVQA support never asks for your password.

If you have any questions, you can see more topics in this knowledge base or reach out to the IVQA team at support@ivqa.tech.