Two ways to reach us#

  1. Contact form — ivqa.org/contact. Works whether or not you are signed in.
  2. From the dashboard — sidebar → Help → Support, then Email Support / Send Email. This opens an email to the IVQA support address with your organization's name already in the subject.

[SCREENSHOT REQUIRED]

Dashboard → Support

The Support page of the dashboard with Email Support, Documentation, Account Settings and Subscription & Billing cards

expected file: public/images/support/support-page.png

What to include#

For faster help, include:

  • your organization name and whether it is an institution or a company account;
  • the module or page concerned (for example Student documents, Status & Revocations);
  • the public ID(s) of the documents involved (IVQA-DOC-…, IVQA-CER-…) or the student / employee UID;
  • the exact error message and a screenshot;
  • what you expected to happen, and when it happened (date and time).

Before you write#

The answer may already be here: Frequently asked questions · Troubleshooting · Troubleshooting verification.