| Channel | Where | Best for |
|---|---|---|
| Contact page | ivqa.org/contact | Any question, including before you have an account |
| Support page in the dashboard | Sidebar → Help → Support → Email Support | Issues with your account; the email is pre-addressed with your organization name |
| The address behind Email Support on the dashboard Support page | Follow-ups on an existing request |
The dashboard Support page also gathers shortcuts to Documentation, Account Settings and Subscription & Billing.
Information that helps#
See Submit a request for the checklist: organization name, module, public IDs, error message, screenshot.
Security concerns#
If you suspect misuse of a document or an account, revoke the affected credentials from Status & Revocations first, then contact support with the public IDs. See Security.